Shipping policy
Order Processing Time
All orders are processed within 3 – 5 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing may be slightly delayed. In such cases, we will notify you via email or phone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Local Shipping: 3–7 business days
- International Shipping: 7–15 business days (if applicable)
Delivery times may vary depending on your location, courier delays, or customs clearance.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a tracking number/email confirmation so you can track your package.
Shipping Delays
Occasionally, delivery may be delayed due to:
- High order volume
- Weather conditions
- Courier service delays
- Customs clearance (for international orders)
We appreciate your patience in such situations.
Wrong Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Damaged Packages
We are not responsible for any lost or damaged items during shipping. However, we will assist you in contacting the courier service to resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: info@ruthlesscustoms.com.au