Refund policy
Overview
We want you to be fully satisfied with your purchase. If you are not happy with your order, we offer returns and refunds under the conditions below.
Returns
We accept returns only if:
- The item is damaged, defective, or incorrect
- The return request is made within 7–14 days of receiving the order
- The item is unused, in original condition, and in original packaging
To request a return, please contact us with your order details and proof (photos/videos if applicable).
Non-Returnable Items
Certain items cannot be returned, such as:
- Customized or personalized products
- Sale or clearance items
- Gift cards (if applicable)
Refunds
Once your return is approved and inspected:
- Refunds will be processed to your original payment method
- It may take 5–10 business days for the refund to reflect in your account
- Shipping charges are non-refundable (if applicable)
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us immediately after receiving your order.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider
- Then contact your bank (processing time may vary)
If you still need help, you can contact us directly.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect or damaged.
Contact Us
For any return or refund queries:
Email: support@yourstore.com
Phone: +92-XXXXXXXXXX